Terms of Service

The use of inTuition Academy’s website (hereafter the “Website”), owned and maintained by inTuition Academy (“inTuition Academy,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. By accessing, browsing, or using the Website, you, the user, agree to these terms and conditions in their entirety.

Participation in inTuition Academy’s educational services (collectively referred to as the “Services”) is conditioned upon your acceptance of an additional set of terms, conditions, policies, and notices detailed subsequently. Accessing, utilizing, or subscribing to the Services implies your acceptance of these additional terms, forming a legally binding agreement (“Agreement”) between you (“you,” “user,” or “client”) and inTuition Academy.

Subject to your continued strict compliance with all Terms, inTuition Academy provides you with a revocable, limited, non-exclusive, royalty-free, non-sublicensable, non-transferable license to use the Website and Services. You acknowledge and agree that you do not acquire any ownership rights in any material protected by intellectual property laws. You agree not to use or attempt to use the Website and Services in any unlawful manner. You also agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website and Services including, but not limited to: (1) hacking and other digital or physical attacks; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act.

This agreement should be read carefully. It includes these terms of use (“Terms”) and our privacy policy. It governs your use, or attempted use, of the Services provided by inTuition Academy.

If you do not agree with these terms or their entirety, you are not authorised either to use the Website or participate in the Services.

1. Payment Terms

Invoice Details:
- All tuition fees and related details, including the time period, number of sessions, level, price, and due date, are provided in the invoice sent to clients 7 days before the payment is due.
- Fees must be paid by or on the due date. The listed price is final and includes all applicable discounts and promotions, including the Pre-Pay Discount.
Pre-Pay Discount:
- A Pre-Pay Discount of £20 is automatically applied to invoices paid before the due date. This discount is removed from any overdue invoices (those past the due date) and serves as an incentive for timely payments.
- If a payment is overdue, the removal of the discount will be communicated via text or email, offering clients an opportunity to make the payment on time and retain the discount. If the payment remains overdue, the discount will expire.
- inTuition Academy reserves the right to extend the Pre-Pay Discount for up to 2 weeks after the due date at our discretion. After this grace period, the discount will be completely nullified.
Payment Methods:
- Payments can be made in cash at our centre, directly to the on-site manager. Clients must ensure payments are made to the manager, as payments to anyone else will not be accepted.
- Payments can also be made via bank transfer, a recurring payment subscription, or using the secure payment link from Stripe. Any other form of payment will not be accepted.
Payment Confirmation:
- All payments will be confirmed via text or email. The link to the paid invoice will serve as proof of payment and receipt.
- Clients may request to view any of their payments at any time by contacting us at info@intuitionacademy.co.uk or calling us directly.
Late Payment Consequences:
- Failure to make payment by the due date may result in the forfeiture of the client’s seat. Additionally, any fees from previously scheduled sessions must be paid as arrears.

2. Class Rescheduling and Cancellation

Notice Requirement:
- Notice for rescheduling or canceling a class must be given a minimum of one week in advance via email to info@intuitionacademy.co.uk. Any other form of communication will not be accepted as notice.
- Any cancellations without such notice will not be eligible for a refund or rescheduling.
Rescheduling Classes:
- The specific time, date, and tutor for rescheduled classes are subject to the discretion and availability of inTuition Academy.
inTuition Academy-Initiated Cancellations:
- In the event inTuition Academy is unable to reschedule a class, or cancels a class unexpectedly:
  - Substitute sessions equivalent to the number of missed sessions will be provided.
  - If this is not feasible, credit for future classes or a discounted price for the next month’s fee may be offered at the discretion of inTuition Academy.
Refund Policy:
- Full refunds will only be provided if cancellation is made before the date of the first scheduled session.

3. Termination Rights

Client-Initiated Termination:
- Clients must provide at least two weeks’ notice of termination via email to info@intuitionacademy.co.uk.
- If notice is not provided, any deposit fee taken (usually equal to two weeks’ worth of sessions) will not be returned.
- If notice is given, the deposit fee will be returned to the client.
- The deposit amount is outlined at enrolment via text or email.
inTuition Academy-Initiated Termination:
- inTuition Academy reserves the right to terminate the agreement with immediate effect if the client fails to comply with the terms and conditions, including but not limited to non-payment of fees, disruptive behaviour, or any form of misconduct.
- In the event of termination due to non-compliance, no refund will be provided for any unused portion of the sessions.
- inTuition Academy also reserves the right to terminate the agreement for any other reason, at any time. In such cases, a pro-rata refund will be issued for any prepaid but unused sessions.
Effect of Termination:
- Upon termination of the agreement, the client must settle any outstanding fees immediately.
- Clients do not have the right to “reserve” their seat for future sessions if they wish to return unless agreed upon in writing by inTuition Academy.
- Any outstanding sessions or credits will be forfeited unless otherwise agreed upon in writing by inTuition Academy.

4. Tutor Requirements and Client Consent

Tutor Requirements:
- All tutors must pass a Disclosure and Barring Service (DBS) check and be vetted to work with children under the age of 18.
Client Consent:
- By signing up for our services, the Client confirms that they have parental consent for inTuition Academy’s tutors to interact with their children under the age of 18.

5. Non-Solicitation

Client Non-Solicitation:
- Clients agree not to directly or indirectly solicit, hire, or engage any tutors or staff members of inTuition Academy for private tutoring or any other services outside of inTuition Academy during the term of this agreement and for a period of 12 months following the termination of this agreement
Consequences of Breach:
- Any breach of this non-solicitation clause will result in a penalty fee equal to the cost of two months’ worth of the Client’s sessions, calculated at the highest session rate applicable during the agreement term.
- inTuition Academy reserves the right to pursue additional legal remedies in the event of a breach.
Purpose of Clause
- This clause is intended to protect the business interests of inTuition Academy and ensure that the relationships and investments in our tutors and staff are respected.

6. Resource Use and Intellectual Property Rights

Resource Use:
- Clients are provided with access to various resources, including but not limited to educational materials, lesson plans, and digital content, as part of the services offered by inTuition Academy.
- These resources are intended for personal use only and should not be distributed, shared, or used for any commercial purposes without the explicit written consent of inTuition Academy.
Intellectual Property Rights:
- All intellectual property rights, including copyrights, trademarks, and patents, in any materials provided by inTuition Academy remain the exclusive property of inTuition Academy or its licensors.
- Clients acknowledge that they do not acquire any ownership rights by using these materials and agree not to challenge or infringe upon these rights in any way.
- Any content created by tutors during the course of their employment, including but not limited to lesson plans, educational materials, and digital content, is the intellectual property of inTuition Academy.
Restrictions:
- Clients must not copy, reproduce, modify, or create derivative works from any materials provided by inTuition Academy without prior written permission.
- Any unauthorised use of inTuition Academy’s intellectual property may result in legal action and termination of the client’s access to services.

7. Privacy Policy and Communication

Privacy Policy:
- We collect and use personal information for administrative and legal purposes in line with the General Data Protection Regulation (GDPR). All personal data is securely stored and never shared with third parties unless required by law or for service fulfillment. For more details, please refer to the Privacy Policy page found on our website, which forms part of this clause.
Communication:
- Clients are solely responsible for ensuring that their contact information is accurate and up-to-date. inTuition Academy will not be held responsible for any communication issues arising from outdated or incorrect contact information.
- Excuses such as “I didn’t receive the text” or “I didn’t get the email” will not be accepted. Any losses or issues resulting from the failure to update contact information are the client’s responsibility.

8. Personal and Company Property

Personal Property:
- Clients and their guests are responsible for their personal belongings while on inTuition Academy premises. inTuition Academy is not liable for any loss, theft, or damage to personal property.
Company Property:
- Any materials, equipment, or resources provided by inTuition Academy remain the property of inTuition Academy.
- Clients are expected to use company property with care and respect. Any damage to or loss of inTuition Academy property caused by a client’s misuse or negligence will result in the client being held financially responsible for repair or replacement costs.
- All educational materials, lesson plans, and digital content provided by inTuition Academy are for the exclusive use of clients and may not be reproduced, distributed, or used for commercial purposes without prior written consent from inTuition Academy.
Return of Company Property:
- Upon termination of services, clients must return any company property in their possession in the same condition it was provided, subject to reasonable wear and tear. Failure to return such property may result in additional charges.

9. Service Promise and Disclaimer

Service Promise:
- inTuition Academy strives to provide high-quality educational services designed to help students improve their academic performance. Based on typical experiences, many students have achieved significant grade improvements, such as increasing by 1-3 grades within a short timeframe (e.g., under 6 months).
Disclaimer:
- While we are committed to delivering excellent tutoring services, inTuition Academy cannot guarantee specific outcomes or grade improvements. Individual results may vary based on a variety of factors, including but not limited to the student’s effort, attendance, and adherence to study plans.
- Advertisements and testimonials reflecting past student successes are not guarantees of future performance.
- Clients acknowledge that inTuition Academy does not offer refunds or compensation based on the outcome of tutoring services, as academic performance depends on numerous individual factors beyond our control.

12. Dispute Resolution and Governing Law

Dispute Resolution:
- In the event of any dispute or disagreement arising out of or in connection with this agreement, both parties agree to first attempt to resolve the matter through mutual discussion and negotiation.
- If the dispute cannot be resolved through negotiation, the parties agree to seek resolution through mediation before pursuing any legal action. The mediation will be conducted by a neutral third-party mediator agreed upon by both parties.
- Should mediation fail to resolve the dispute, either party may then proceed to seek legal remedies through the courts.
Governing Law:
- This agreement and any disputes or claims arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
- The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement.

13. Limitation of Liability

Exclusion of Liability:
- To the fullest extent permitted by law, inTuition Academy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
  - The use or inability to use our services.
  - Unauthorised access to or alteration of your transmissions or data.
  - Any other matter relating to our services.
Limitation of Liability:
- In no event shall inTuition Academy’s total liability to you for all claims arising out of or relating to the services exceed the amount you have paid to inTuition Academy for the services in the six months preceding the date of the event giving rise to the liability.
Exceptions:
- Nothing in this agreement shall limit or exclude inTuition Academy’s liability for:
  - Death or personal injury caused by our negligence.
  - Fraud or fraudulent misrepresentation.
  - Any other liability that cannot be excluded or limited by law.

14. Survival

The following provisions shall survive termination or expiration of this agreement:

Limitation of Liability: The limitation of liability clauses will remain in effect to limit any claims or damages after the termination of this agreement.
Dispute Resolution and Governing Law: The dispute resolution and governing law provisions will continue to apply to any disputes or claims arising out of or in connection with this agreement.
Intellectual Property Rights: The intellectual property rights clauses will continue to protect the ownership and usage rights of materials and content provided by inTuition Academy.
Non-Solicitation Clause: The non-solicitation obligations of the clients will remain in force for the specified duration after the termination of this agreement.
Privacy Policy and Communication: The obligations regarding the handling and protection of personal data will continue to be in effect.
Other Clauses: Any other clauses which by their nature are intended to survive termination or expiration of this agreement shall so survive.

These clauses ensure that certain rights and obligations continue to be enforceable even after the agreement ends, providing ongoing protection and clarity for both parties.

15. Entire Agreement & Severability

Entire Agreement:
- This agreement, including any documents incorporated by reference, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, both written and oral, between the parties regarding such subject matter.
- Any modifications to this agreement must be in writing and signed by both parties.
Severability:
- If any provision of this agreement is determined to be invalid, illegal, or unenforceable, such provision shall be deemed to be severed from this agreement and shall not affect the validity or enforceability of the remaining provisions of this agreement.
- inTuition Academy reserves the right to modify or replace the invalid or unenforceable provision with a valid and enforceable provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

16. Changes to Terms and Conditions

Right to Modify:
- inTuition Academy reserves the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website, through a “last updated” note on the invoice, or otherwise notifying you via email.
Notification of Changes:
- Clients will be notified of significant changes to the terms and conditions via email, through a notice on our website, or by a “last updated” note on the invoice. It is the client’s responsibility to review any changes and ensure they understand and agree to the updated terms.
Continued Use:
- Continued use of our services after any changes have been made constitutes acceptance of the new terms and conditions. If you do not agree with the changes, you must discontinue use of our services and notify us of your termination of the agreement.